Privacy Policy

Last updated: 3/1/2026

Introduction

Kynstro Prep ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI interview preparation platform.

Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Name and email address
  • Profile picture (if provided)
  • Account credentials
  • Payment information (processed by third-party providers)

Interview Data

During your practice sessions, we collect:

  • Audio recordings of your interview responses
  • Performance scores and feedback
  • Interview type and duration
  • Practice history and progress metrics

Usage Information

We automatically collect information about how you interact with our platform:

  • Device information (browser type, operating system)
  • IP address and location data
  • Pages visited and features used
  • Referring websites and UTM parameters

How We Use Your Information

We use your information to:

  • Provide and improve our AI interview preparation services
  • Generate personalized feedback and performance analytics
  • Authenticate your account and maintain security
  • Process payments and manage subscriptions
  • Send important updates and notifications
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers

  • Cloud hosting providers (for data storage)
  • Analytics services (Google Analytics, Microsoft Clarity)
  • Payment processors (for subscription management)
  • Email service providers (for communications)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Administrative Access and Support

To provide effective customer support, troubleshoot technical issues, and maintain platform quality, authorized Kynstro Prep team members may access your account under specific circumstances:

When We Access Your Account

  • Customer support requests requiring account investigation
  • Debugging technical issues or platform errors affecting your experience
  • Investigating suspected security breaches or fraudulent activity
  • Compliance with legal requirements or safety concerns

Security Safeguards

  • Administrative access is restricted to authorized kynstro team members only
  • All access sessions are logged with IP address tracking and Slack notifications
  • Access is limited to 30-minute sessions with automatic expiry
  • Administrators cannot view or access your payment information
  • Access is purpose-limited and monitored for compliance

Your Rights

You may request a log of all administrative access to your account by contacting privacy@kynstro.com. We will provide details of any access within the past 90 days.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we process your data

To exercise these rights, contact us at privacy@kynstro.com

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account at any time, and we will remove your data within 30 days, except where retention is required by law.

Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: