1. Acceptance of Terms
By accessing and using Kynstro Prep ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
2. Description of Service
Kynstro Prep provides an AI-powered interview preparation platform that enables users to:
- Practice technical and behavioral interviews with AI
- Receive instant feedback and performance analytics
- Track progress and improvement over time
- Access personalized interview recommendations
3. User Accounts
Account Registration
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must be at least 13 years old to use the Service
- One person or entity may not maintain more than one account
Account Security
You are responsible for safeguarding your password and any activities or actions under your account. Notify us immediately of any unauthorized use of your account.
4. Acceptable Use Policy
You agree NOT to use the Service to:
- Violate any applicable laws, regulations, or third-party rights
- Harass, abuse, or harm another person or group
- Share or upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to our systems or data
- Use automated means to access the Service without permission
- Resell, redistribute, or commercially exploit the Service
- Impersonate any person or entity, or misrepresent your affiliation
5. Fair Usage Policy
To ensure optimal performance and availability for all users, we enforce the following fair usage limits:
Service Usage Limits
- Interview sessions are limited based on your subscription plan
- API rate limits apply to prevent abuse and ensure system stability
- Storage limits apply to interview recordings and user data
- Concurrent sessions may be limited based on your plan
- AI processing time may be throttled during peak usage to maintain quality
Prohibited Activities
- Excessive or automated requests that impact service performance
- Using scripts, bots, or automated tools without authorization
- Sharing account credentials with multiple users on single plans
- Creating multiple accounts to circumvent usage limits
- Reselling, redistributing, or sublicensing access to the Service
- Using the Service for any commercial training purposes
Enforcement
We reserve the right to monitor usage patterns and take appropriate action if fair usage limits are exceeded, including:
- Temporary throttling or rate limiting of your access
- Warning notifications via email
- Temporary suspension of service
- Account termination for repeated or severe violations
If you believe your account has been restricted in error or need higher usage limits, please contact our support team to discuss enterprise or custom plans.
6. Administrative Access for Support and Debugging
To provide high-quality customer support and maintain platform reliability, Kynstro Prep administrators may access your account under specific circumstances:
Authorized Access
Our authorized team members may access your account for:
- Responding to your support requests and troubleshooting technical issues
- Investigating and resolving platform bugs or errors
- Ensuring compliance with these Terms of Service
- Detecting and preventing fraudulent or abusive activity
- Fulfilling legal obligations or safety requirements
Your Consent
By using the Service, you consent to this administrative access for legitimate support and operational purposes. If you have concerns about administrative access to your account, please contact privacy@kynstro.com.
7. Subscription and Payments
Subscription Plans
We offer various subscription plans with different features and pricing. Pricing and features are subject to change with notice.
Billing and Renewal
- Subscriptions automatically renew unless cancelled
- Payment is charged at the beginning of each billing cycle
- You can cancel your subscription at any time
- Refunds are subject to our refund policy
8. Intellectual Property
Our Content
All content, features, and functionality of the Service, including but not limited to text, graphics, logos, software, and AI models, are owned by Kynstro and protected by intellectual property laws.
Your Content
You retain ownership of content you create or upload to the Service. By using the Service, you grant us a license to use, store, and process your content to provide and improve the Service.
9. AI-Generated Content
Our Service uses artificial intelligence to generate feedback and recommendations:
- AI-generated content is for educational and practice purposes only
- We do not guarantee the accuracy or completeness of AI responses
- You should not rely solely on AI feedback for critical decisions
- We continuously improve our AI but cannot guarantee perfection
10. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.
11. Termination
We reserve the right to suspend or terminate your account if:
- You violate these Terms of Service
- You engage in fraudulent or illegal activity
- Your payment method fails
- We discontinue the Service (with reasonable notice)
You may terminate your account at any time through your account settings or by contacting support.
12. Disclaimers and Limitations of Liability
Service "As Is"
The Service is provided "as is" without warranties of any kind, either express or implied. We do not guarantee uninterrupted, error-free, or secure access to the Service.
Limitation of Liability
To the maximum extent permitted by law, Kynstro shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
13. Changes to Terms
We may modify these Terms of Service at any time. We will notify you of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Kynstro operates, without regard to conflict of law provisions.
15. Contact Information
If you have questions about these Terms of Service, please contact us: